Fixing failed to claim the Instagram Account in Business Manager

Before we start, you may have read that switching your Instagram account to personal and then back to business solves the problem, but no, that doesn’t solve the problem.

But wait! Don’t worry, this error has a solution, and you won’t need to create a new Instagram profile. So come with us, and we will show you how to reclaim your Instagram account.

Before we get into the solutions for this error, you need to understand why this happens.

When does this error occur?

Well, let’s go! This error usually occurs in the following cases:

• You decided to run ads using your Instagram, through the famous “Boost Post” (the most common case we receive here) and got stuck when trying to connect your Instagram to a Facebook page.
• You are trying to connect your Instagram to automation tools like ManyChat or reporting tools.
• You tried to link your Instagram profile to a Facebook page (this usually happens with Social Media managers who want to use the Meta Business Suite).
• You tried to add your Instagram profile to a Business Portfolio (Business Manager) (this usually happens with agencies or traffic managers on a computer).

And boom! You encountered the famous messages.

• Failed to claim the Instagram account. Check your information and try again.
• Failed to remove the existing ownership for the instagram account. Please verify your information and try again.
• Instagram account is associated with a commerce account and cannot be moved. Please disable the commerce account first before trying again.
• Couldn’t add your page and Instagram account to a business account
• The Instagram account can’t be removed from the business.
• You’re unable to boost with this facebook ad account
• An error occurred while processing your request.
• Business account restricted from advertising: This business account was not compliant with our Advertising Policies or other standards.
• We can’t connect to this FB ad account right now
• You must be an admin of the associated Page’s business in Business Manager to confirm the Instagram account.
• To connect with Instagram, you need to resolve some issues with your business account.

Why does this error occur?

Just by listing the causes of these errors, you probably already have an idea of how to solve them:

• The most classic scenario is your Instagram profile already being in a Business Portfolio (Business Manager) with restrictions, and Meta doesn’t allow you to remove it to add it to a new Portfolio to run ads.
• Your Instagram profile is stuck in a Business Portfolio due to a link with a Business Account (used for Instagram shops) that you may or may not have access to.
• You’re trying to add your Instagram profile to a restricted Business Portfolio.

So, what are the solutions?

If even after showing you the causes you still need help, don’t worry!

We’ve put together a very didactic step-by-step guide with 4 solutions for this error for only US$ 4.

I’m sure your Instagram profile is worth more than US$ 4, right?

Solutions updated on 07/26/2024
Don’t worry, the solutions are in English.

After payment, receipt of the solutions is sent to your email.

Frequently Asked Questions

What is the guarantee of the solutions?

If you follow all the solutions to the letter, it’s unlikely that you won’t resolve the problem. We can’t guarantee 100%, as one of the solutions depends on an internal decision from Meta, but we guarantee to guide you in the most didactic way possible.

How will I receive the solutions?

As soon as the payment is confirmed, the solutions are sent to your email instantly. If you don’t receive them within 5 minutes, please contact us.

I did everything and it didn’t work, what now?

Did you really do everything? Did you try all possible solutions? We ask because there are solutions that take a few days to receive a response, and we know there are some impatient people who don’t read the solutions in full.