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Fixing failed to claim the Instagram Account in Business Manager

Don’t worry! There’s a solution to this error, and you won’t need to create a new Instagram profile.

But before we delve into the solutions for this error, you need to understand why it occurs.

When does this error occur?

Well, let’s get into it! This error usually occurs in the following cases:

  • You’ve decided to run ads using your Instagram account, through the well-known “Boost Post” feature (the most common cases we receive here).
  • You’ve attempted to link your Instagram profile with a Facebook page (this often happens with Social Media managers who want to use Meta Business Suite).
  • You’ve tried to integrate your Instagram profile into a Business Portfolio (Business Manager) (typically happening with agencies or traffic managers on a computer).

And boom! You’re faced with these famous messages:

  • Failed to claim the Instagram account. Check your information and try again.
  • Failed to remove the existing property from the Instagram account. Check your information and try again.
  • The Instagram account is associated with a business account and cannot be moved. Deactivate the business account and try again.
  • Unable to add your page or profile to business manage
  • The Instagram account can’t be removed from the business.
  • Can’t boost with this Facebook ad account.
  • An error occurred while processing your request.
  • Business account prohibited from advertising: This business account was not compliant with our Advertising Policies or other standards.
  • We can’t connect to your Facebook ad account.
  • You need to be a Business Page admin associated with the Business Manager to verify the Instagram account.
failed claim instagram account

Why does this error occur?

Just by listing the causes of these errors, you probably already have an idea of how to solve them:

  • The most classic scenario is your Instagram profile already being in a Business Portfolio (Business Manager) with restrictions, and Meta doesn’t allow you to remove it to add it to a new Portfolio to run ads.
  • Your Instagram profile is stuck in a Business Portfolio due to a link with a Business Account (used for Instagram shops) that you may or may not have access to.
  • You’re trying to add your Instagram profile to a restricted Business Portfolio.

So, what are the solutions?

If even after showing you the causes you still need help, don’t worry!

We’ve put together a very didactic step-by-step guide with 4 solutions for this error for only US$ 4.

I’m sure your Instagram profile is worth more than US$ 4, right?


After payment, receipt of the solutions is sent to your email.

Frequently Asked Questions

What is the guarantee of the solutions?

If you follow all the solutions to the letter, it’s unlikely that you won’t resolve the problem. We can’t guarantee 100%, as one of the solutions depends on an internal decision from Meta, but we guarantee to guide you in the most didactic way possible.

How will I receive the solutions?

As soon as the payment is confirmed, the solutions are sent to your email instantly. If you don’t receive them within 5 minutes, please contact us.

I did everything and it didn’t work, what now?

Did you really do everything? Did you try all possible solutions? We ask because there are solutions that take a few days to receive a response, and we know there are some impatient people who don’t read the solutions in full.

Daniel Matiello

Passionate about technology and working in the digital market since August 2014. I've been working with Meta Ads and Google Ads for over 10 years and now I've decided to share my knowledge to help people in this field, especially to solve the problems of this digital market.