Fixing – The Instagram account is associated with a Commerce Account and cannot be moved

Before we start, you may have read that switching your Instagram account to personal and then back to business solves the problem, but no, that doesn’t solve the problem

If you’ve made it this far, you’re probably trying to:

• You decided to run ads using your Instagram, through the famous “Boost Post” (the most common case we receive here) and got stuck when trying to connect your Instagram to a Facebook page.
• You are trying to connect your Instagram to automation tools like ManyChat or reporting tools.
• You tried to link your Instagram profile to a Facebook page (this usually happens with Social Media managers who want to use the Meta Business Suite).
• You tried to add your Instagram profile to a Business Portfolio (Business Manager) (this usually happens with agencies or traffic managers on a computer).

And halfway through, you encountered this message: ‘The Instagram account is associated with a Commerce Account and cannot be moved. Deactivate the business account and try again.‘ But don’t worry, there’s a solution.

Why does this error occur?

Because at some point, you must have created a Business Account (Instagram shop) on your Instagram profile, and now it’s stuck within this Business Account that belongs to a Business Portfolio (Business Manager) that you don’t have access to.

And what’s the solution?

The solution to this error we’ve already covered in the article below, so go ahead and apply it.